Terms of service

 

 

Last updated: MAY 17, 2026

These Terms and Conditions ("Terms") govern your use of cafrica.pk and any purchase you make from Cafrica ("Cafrica", "we", "us", or "our"). By visiting our site, placing an order, or using any of our services, you agree to these Terms. Please read them carefully.

Cafrica is operated by CAFRICA BEANS, located at 165 Main Boulevard, Shabbir Shairf Rd, Sector J, DHA Phase 6, Lahore, Pakistan.

1. Eligibility

By agreeing to these Terms, you confirm that you are at least 18 years of age, or that you are the age of majority in your place of residence and have given us your consent to allow any minor dependant to use this site. You may not use our products for any illegal or unauthorised purpose.

2. Our Products

We sell coffee, beverages, food items, and related merchandise. Please note:

  • Product images are for illustration. Roast colour, bean appearance, packaging, and presentation may vary between batches.
  • Coffee is an agricultural product. Flavour notes are descriptive rather than added ingredients, and harvests vary by season and origin.
  • All products are subject to availability. We may limit quantities, discontinue a product, or refuse an order at our discretion.
  • We make reasonable efforts to describe allergens accurately, but our café and packing areas handle milk, nuts, gluten, and other allergens. We cannot guarantee that any item is free from traces of these. If you have a severe allergy, please speak to our staff before ordering.

3. Pricing

  • All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise at checkout.
  • Prices are subject to change without notice. The price that applies to your order is the price displayed at the time you complete checkout.
  • Delivery charges, where applicable, are shown separately at checkout before you confirm payment.
  • If a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel the order and refund any amount paid.

4. Orders and Acceptance

Your order is an offer to purchase. We accept your order when we send you an order confirmation or when the order is dispatched, whichever comes first. We may decline or cancel an order where:

  • The product is out of stock or unavailable;
  • There is an error in the price or product description;
  • We are unable to verify your payment or delivery details;
  • The order appears fraudulent or is placed by a reseller without our agreement;
  • Delivery is outside our service area.

If we cancel an order after payment, we will refund you in full.

5. Payment

We accept the payment methods displayed at checkout, which may include debit and credit cards, bank transfer, mobile wallets, and cash on delivery. By submitting payment details, you confirm you are authorised to use the payment method. Payments are processed by third-party providers, and we do not store your full card details.

6. Delivery and Pickup

  • We deliver within 165 Main Boulevard, Shabbir Shairf Rd, Sector J, DHA Phase 6, Lahore, Pakistan. Estimated delivery times are shown at checkout and are estimates, not guarantees.
  • Delivery times may be affected by weather, traffic, public holidays, or circumstances beyond our control.
  • Risk in the products passes to you on delivery, or on collection if you choose pickup.
  • Please ensure someone is available to receive the order. If delivery fails because no one is available or the address is incorrect, we may charge a redelivery fee.
  • Freshly prepared beverages and food are made for immediate consumption and are not delivered outside our stated service area.

7. Returns, Cancellations, and Refunds

Because we sell food and beverage products, our returns policy reflects health and safety requirements.

Freshly prepared items

Beverages, pastries, and other prepared food cannot be returned or exchanged once they have left our premises, except where the item is incorrect, damaged, or not of acceptable quality. Please contact us within 2 hours of delivery or collection in these cases.

Packaged coffee beans and merchandise

Unopened packaged coffee and merchandise may be returned within 24 hours of delivery, provided the item is in its original, sealed condition. Opened coffee bags cannot be returned for hygiene reasons unless the product is faulty or was incorrectly supplied.

Faulty, incorrect, or damaged items

If your order arrives damaged, incomplete, or incorrect, contact us at hello@cafrica.pk within 24 hours of delivery with your order number and photographs. We will arrange a replacement or refund.

Order cancellation

You may cancel an order before it has been dispatched or preparation has begun by contacting us as soon as possible. Once an order is in preparation or has been dispatched, it cannot be cancelled.

Refund processing

Approved refunds are issued to the original payment method within 1 business day. The time it takes for funds to appear depends on your bank or payment provider.

8. Gift Cards

Gift cards are redeemable against products at cafrica.pk and at our café. They cannot be exchanged for cash, are non-refundable, and any unused balance remains on the card. Please treat gift cards like cash; we are not responsible for lost or stolen cards.

9. In-Café Conduct

When visiting our café, we ask that you treat our staff and other guests with respect. We reserve the right to refuse service to, or ask to leave, any person who behaves abusively, causes a disturbance, or damages our property. Table availability and seating times may be limited during busy periods.

10. Accuracy of Information

We work to keep the information on this site accurate and current, but we do not warrant that product descriptions, pricing, availability, or other content is error-free, complete, or up to date. Content on this site is provided for general information and should not be relied on as the sole basis for making decisions.

11. Your Account

If you create an account, you are responsible for keeping your password confidential and for all activity that occurs under your account. Notify us immediately of any unauthorised use. We may suspend or terminate an account that breaches these Terms.

12. Prohibited Uses

You may not use our site or products to:

  • Break any law or regulation;
  • Infringe our intellectual property or that of others;
  • Submit false or misleading information;
  • Upload viruses or any code intended to affect the functionality of our site;
  • Collect or track the personal information of others;
  • Interfere with or circumvent the security features of the site;
  • Resell our products commercially without our written agreement.

We may terminate your use of the Services for breaching any of the above.

13. Intellectual Property

All content on this site, including the Cafrica name and logo, photographs, packaging design, text, and layout, is owned by or licensed to Cafrica and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content for commercial purposes without our prior written permission.

14. Third-Party Links and Services

Our site may contain links to third-party websites and embedded services such as maps and social media. We are not responsible for the content, accuracy, or practices of third parties. Any dealings you have with them are between you and them.

15. Disclaimer of Warranties

Except as expressly stated by us or required by applicable law, our Services and products are provided on an "as is" and "as available" basis. We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

16. Limitation of Liability

To the maximum extent permitted by law, Cafrica and its directors, employees, and suppliers will not be liable for any indirect, incidental, or consequential loss arising from your use of the Services or from any products purchased. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded under Pakistani law. Where liability cannot be excluded, it is limited to the amount you paid for the relevant order.

17. Indemnification

You agree to indemnify and hold harmless Cafrica and its affiliates from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or the rights of a third party.

18. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed and the remaining provisions will continue in full force.

19. Governing Law

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute arising from these Terms or your use of our Services will be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.

20. Changes to These Terms

We may update these Terms at any time by posting a revised version on this page. The version in effect at the time you place an order is the version that applies to that order. Continued use of our site after changes are posted constitutes acceptance of the revised Terms.

21. Contact Us

Questions about these Terms can be sent to:

Cafrica
DHA Phase 6, Lahore, Pakistan
Email: hello@cafrica.pk
Phone: +92 300 6123 678